Shipping Policy

Welcome to JOONS Eyewear! We’re excited to bring you quality eyewear, crafted to meet your needs. Below, you’ll find our shipping policies to ensure you have a clear understanding of our process and what to expect with your order. If you have any questions or need assistance, don’t hesitate to reach out.

1. Order Processing Time

  • All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.
  • During high-demand seasons or promotions, processing times may extend slightly. We’ll keep you informed if there are any expected delays.

2. Shipping Methods & Delivery Timeframes

Shipping Method Price Estimated Delivery
Standard  +$10 3-5 business days
Express +$25 2-3 business days
  • Please note: Delivery timeframes are estimates and may vary based on your location, courier services, and any unexpected delays.

    3. International Shipping

    • Currently, we only ship within the United States. We are working on expanding our shipping capabilities to reach more customers worldwide, so stay tuned!

    4. Order Tracking

    • Once your order has shipped, you will receive a confirmation email with a tracking number so you can follow your package’s journey. Please allow 24-48 hours for tracking updates to reflect accurately.

    5. Address Accuracy

    • Please double-check your shipping address before completing your order. Joons Eyewear is not responsible for orders delivered to incorrect addresses provided by the customer.
    • If you notice an error in your address after placing an order, please contact us immediately. We’ll do our best to update the address before the order ships.

    6. Lost or Delayed Shipments

    • While we strive to ensure your order arrives promptly, unexpected delays can sometimes occur due to unforeseen circumstances with the carrier. If your order is delayed, we recommend checking your tracking information or contacting us for assistance.
    • If your package is lost in transit, please reach out to our support team within 14 days of your expected delivery date, and we will investigate the issue with the shipping carrier.

    7. Returns & Exchanges

    • If you need to return or exchange an item, please refer to our Return & Exchange Policy for more details on eligibility and process.